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CDE Appoints Global Custom Care Manager

03 July 2013

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CDE Global has announced the appointment of Mr Martin Jackson to the role of Global Custom Care Manager.  Mr Jackson’s role is to develop the suite of aftersales service offered by CDE through the Custom Care department for CDE Global, CDEnviro and CDE do Brasil.

Having gained almost 16 years’ of experience in field based services including the mechanical and electrical engineering industries, Mr Jackson joins the Custom Care Team
to take the lead in the strategic development of the Custom Care Department across all operations and throughout the company’s Global Partner Network.

Commenting on the appointment, Raymond Cooke, Operations Director CDE Global said “Martin is a welcome addition to our Custom Care Team and will have responsibility for the further development of the Custom Care offerings throughout the various divisions of the company.  He brings a wealth of experience from a variety of industry sectors and we look forward to continued success with Custom Care in the future”. 

Mr Jackson will be responsible for the creation and implementation of a Custom Care growth strategy with a particular focus on the development and successful delivery of the full suite of Custom Care products and services. The focus will also be on developing coverage for the company’s range of Preventative Maintenance and Asset Care programmes by ensuring that plant efficiency for the customer remains an integral part of the Custom Care offering.
 
CDE Global Service Manager Ryan Barker explains “Our approach essentially monitors plant performance on a regular basis to ensure that efficiency levels are maintained, therefore ensuring final product specifications are not compromised. Carrying out regular maintenance inspections of equipment will ultimately reduce downtime, increase operational efficiency and ensure that the customer is able to secure the maximum commercial value from the maximum volume of material. Where a preventative maintenance program is in place, CDE equipment is proven to achieve upwards of 95% plant availability. ” 

 
A CDE Service Engineer will carry out a site visit where a plant audit will be carried out in the form a detailed plant report. This report will detail recommended maintenance regimes that will help improve plant performance, any potential health & safety issues which have been noted and a list of recommended spares. It is recommended that the customer holds in stock this list of spares to ensure that plant downtime is minimised if and when parts are required. 
 
The range of spare parts on offer from CDE covers their full range of equipment. “We hold an extensive stock of all critical spares for the full range of equipment. With our Preventative Maintenance and Asset Care service, we aim to ensure that customers have stock of the critical spares on site to minimise plant downtime” explains Kevin Sheehy, Parts Manager.

The CDE Global Customer Care Team is managed from CDE headquarters in Cookstown, Northern Ireland.   
 
Further details on the Custom Care Services available can be obtained from the CDE Global web site at http://www.cdeglobal.com/custom-care or by contacting the company on +44 28 8676 7900.